BCOE-144 · June 2025 · English
IGNOU BCOE-144 June 2025 Previous Year Question Paper
Office Management And Secretarial Practice
Structured previous year question paper for BCOE-144, June 2025 session.
Max marks: 100 · Questions: 11
Verified: 29 Jul 2026
B. COM. (GENERAL) (CBCS)
Term-End Examination
June, 2025
BCOE-144 : OFFICE MANAGEMENT AND
SECRETARIAL PRACTICE
Time : 3 Hours Maximum Marks : 100
Weightate : 70%
Note : Attempt any five questions. All questions
carry equal marks.
Q1.(a) “Office management is the task of planning, organizing, coordinating and controlling the efforts of employees in the office to achieve the objectives of office.” Elucidate the statement. 10
(b) Describe the functions performed by an office manager for running an office smoothly.
Q2.What is Committee Organisation ?
Q3.Enumerate the limitations of a Committee.
Q4.How can a Committee be made effective ? (5+7+8)
Q5.(a) What is Indexing ? Discuss the different types of indexing. 5+5
(b) How is the alphabetical filing system different from the numerical filing system ? Explain.
Q6.(a) Explain various steps of requisition and issue of stationery. 10
(b) Explain e-mail management strategies which may be used for efficient management of mail.
Q7.(a) “Roles are the expected behaviour of a job position.” In the light of this statement, discuss various roles an office manager is expected to play in an office. 10
(b) What are the duties of an office manager in relation to top management and subordinates ? Elucidate.
Q8.(a) What are the different types of online banking ? Differentiate between internet banking and mobile banking.10
(b) Explain the steps involved in making online payments.
Q9.(a) Describe the nature of duties of the Secretary of a modern organisation and bring out the importance of secretarial work in that context. 10
(b) Who is eligible to be appointed as Secretary of a government department ? Briefly explain the administrative and executive functions of the Secretary of a government department.
Q10.Write short notes on any four of the following : 4x5=20
(a) Work from Home (WFH)
(b) Web-conferencing
(c) Cloud Storage
(d) Kinds of Office Machine
(e) Digital Publishing Platform
Q11.Distinguish between any four of the following : 4x5=20
(a) Line Organization and Functional Organization
(b) Saving Account and Current Account
(c) Routine Secretary and Executive Secretary
(d) Inward Mail and Outward Mail
(e) File and e-File
(71) FASS RT (Cloud Storage)