IGNOU BCOE-144 December 2023 Previous Year Question Paper

Q1.(a) Which two types of roles are played by office in an organization ? Explain. 10

(b) Explain e -mail management strategies which may be used for streamlining the mailing procedures. 10 [ 2 ]

Q2.(a) Explain the concept of virtual meeting space. What are its various advantages ?

(b) Describe the functions performed by an office manager for running an office smoothly.

Q3.(a) What is Indexing ? Discuss the different types of indexing. 10

(b) Does every company require the same set of office etiquette to be followed ? Justify your answer with suitable examples.

Q4.(a) “Roles are the expected behavior of a job position in an office. ” In light of this statement, discuss various roles an office manager is expected to play. 10

(b) Describe the duties of the Secretary in a modern organization and bring out the importance of secretarial work in this context. 10 [ 3 ]

Q5.(a) “It is essential to follow a system of dealing with stationery items in an organization. ” Explain the various steps of requisition and issues of stationery. 10

(b) What are the different types of Online Banking ? Differentiate between internet banking and mobile banking.

Q6.Distinguish between any four of the following :

(a) Internal and External Office Form

(b) Software as a Service (SaaS) and Functions as a Service (FaaS)

(c) Fixed Budget and Flexible Budget

(d) Public meeting and private meeting

(e) Adjournment and Postponement

Q7.(a) How is delegation different from decentralization ? Discuss the factors that necessitate decentralization in an office.10

(b) What are the various factors affecting selection of office machines ? 10 [ 4 ]

Q8.Write short notes on any four of the following :

(a) Filing classification system

(b) Cloud computing

(c) Stock registers

(d) Point of order

(e) Kindle Direct Publishing [ 5 ] BCOE–144 2023 –144 70%

(ii) [ 6 ] BCOE–144 [ 7 ] BCOE–144 (SaaS) (FaaS) [ 8 ]