BCOE-144 · December 2022 · English
IGNOU BCOE-144 December 2022 Previous Year Question Paper
Office Management And Secretarial Practice
Structured previous year question paper for BCOE-144, December 2022 session.
Max marks: 100 · Questions: 8
Verified: 29 Jul 2026
B. Com. (GENERAL) (CBCS)
Term-End Examination
December, 2022
BCOE-144 :OFFLKE MANAGEMENT AND
SECRETARAEL PRACTEES
Time : 3 Hours Maximum Marks : 100
Weightage : 70%
Note: Answer any five questions. All questions
carry equal marks.
Q1.(a) “Office Management is the art of planning, organizing, designing, controlling the employees and curating the activities to achieve the mission, vision and goal of a company.” Comment on this statement with the help of an example. 10
(b) Explain the different methods of voting.
Q2.(a) What do you mean by etiquette ? What is office etiquette ? Explain the importance of office etiquettes. 10
(b) Explain the duties of a secretary in an office.
Q3.(a) What is online banking ? Explain various types of payments made through online. 10
(b) What are the factors involved in selecting office machines ?
Q4.(a) What is Budget ? Explain various types of Budgets. 10
(b) Discuss the importance of secretarial work.
Q5.(a) Discuss general rules governing the discussion and debate in a meeting. 10
(b) Explain various principles of vouching.
Q6.Distinguish between any four of the following :
(a) Virtual Office and Physical Office
(b) Centralization and Decentralization
(c) Inward and Outward mails
(d) Contact field and Custom field
(e) Credit card and Wallet
Q7.(a) Define the term Audit. Distinguish between statutory audit and _ internal audit. 10
(b) What do you mean by a meeting ? Explain annual general meeting and extraordinary general meeting.
Q8.Write short notes on any four of the following : 5+5+5+5
(a) Office Layout
(b) Hybrid Office
(c) Work from Home
(d) Office automation
(e) Preparation of agenda
(f) Amendments [41 800६-144 [51 800६-44 [6]