BCOLA-138 · June 2022 · English
IGNOU BCOLA-138 June 2022 Previous Year Question Paper
Business Communication
Structured previous year question paper for BCOLA-138, June 2022 session.
Max marks: 100 · Questions: 8
Verified: 29 Jul 2026
BACHELOR OF COMMERCE (GENERAL)
(B.Com.
(G))
Term-End Examination
June, 2022
BCOLA-138 : BUSINESS COMMUNICATION
Time : 3 hours Maximum Marks : 100
Note: Attempt any five questions. All questions carry
equal marks.
Q1.What is verbal communication ? Explain different types of verbal communication.
Q2.Discuss purpose of business communication giving appropriate illustrations.
Q3.Discuss various factors influencing the choice of communication channel.
Q4.(a) Write a letter of complaint to the Superintendent, Railway Parcel Section, New Delhi Station, about the non-delivery of the consignment to Mr. XYZ, Meerut, which you dispatched about a month ago. 10
(b) Write a letter to the Editor, XYZ Newspaper, New Delhi complaining the misrepresentation about your company regarding the supply of fresh milk.
Q5.Explain the meaning and importance of the minutes of a meeting. Describe briefly the precautions followed while drafting the minutes.
Q6.Explain the concepts of the following phrases with suitable examples : 5x4
(a) Employee empowerment
(b) Forecast
(c) Non-Performing assets
(d) Price point
(e) Thinking outside the box
Q7.What is meant by a conference call ? Describe important preparations for a conference call.
Q8.Write notes on any two of the following : 10+10
(a) Resolution
(b) Essentials of a good report
(c) Video Conferencing
(d) Evaluation of job advertisement BCOLA-138 2 (@) wues, XYZ waran-wa, ag feech wt uw wa