BCOLA-138 · June 2023 · English
IGNOU BCOLA-138 June 2023 Previous Year Question Paper
Business Communication
Structured previous year question paper for BCOLA-138, June 2023 session.
Max marks: 100 · Questions: 9
Verified: 29 Jul 2026
BACHELOR OF COMMERCE
(GENERAL) [B. COM.
(G)]
Term-End Examination
June, 2023
BCOLA-138: BUSINESS COMMUNICATION
Time : 3 Hours Maximum Marks : 100
Note : Answer any five questions. All questions
carry equal marks.
Q1.What do you mean by communication ? What are the various principles of effective communication ?
Q2.How do digital tools help in improving the knowledge of workers in communicating ideas ?
Q3.Explain any two tools in detail.
Q4.Explain with suitable example, the im portance of situation and compl imentary clause in a business letter. 20 [ 2 ]
Q5.What is meant by ‘Notice’ ? State the poi nts which should be kept in mind before issuing notice of a meeting ?
Q6.(a) Write a letter as a manager of your firm, to your bank enquiring about the dishonor of cheque of Rs. 2,000, while there were sufficient funds in the bank account. 10
(b) Write a complaint to the Railway Authorities, Bareilly, regarding non - delivery of you r speed post parcel. Ass ume you are the manager of M/s Ram and Co.
Q7.What is meant by public relations ? Highlight its importance in a business enterprise.
Q8.(a) Write conversation between an interviewer and interviewee, who appeared for the job of hotel manager. 10
(b) Explain different points to be given in the application for a job.
Q9.Write short notes on any two of the following : 10+10
(a) Digital India
(b) Vocal for Local
(c) Video Conferencing
(d) Precis Writing 2023 -138 BCOLA–138 11,6
(50)