BCOLA-138 · December 2022 · English
IGNOU BCOLA-138 December 2022 Previous Year Question Paper
Business Communication
Structured previous year question paper for BCOLA-138, December 2022 session.
Max marks: 100 · Questions: 9
Verified: 29 Jul 2026
BACHELOR OF COMMERCE
(GENERAL) [B. COM.
(G)]
Term-End Examination
December, 2022
BCOLA-138 :BUSNESS COMMUNTATDN
Time : 3 Hours Maximum Marks : 100
Note:Answer any five questions. All questions
carry equal marks.
Q1.Describe different steps in the process of communication.
Q2.Differentiate between posture and_ gesture.
Q3.Explain different types of postures in non- verbal communication.
Q4.How has modern technology helped communication ? Explain giving appropriate examples.
Q5.Discuss basic principles of a business letter.
Q6.(a) You are the owner of a book store, New Delhi. Write a letter to Messers XYZ, Meerut, requesting them to send the catalogue of their latest publications in Commerce. 10
(b) You are the proprietor of a_ big departmental store in New Delhi. Write a letter to Messers XYZ, Mumbai requesting them to appoint you as the agent for their cosmetic products.
Q7.What is meant by a précis ? What are the characteristics of a good précis ? Explain the problems in writing a précis. (4+8+8)
Q8.(a) You are applying for the job of a marketing manager in a multinational company. Prepare imaginary curriculum vitae for the same. 10
(b) Explain the different key points to be noted in an advertisement before reading the application.
Q9.Write notes on any two of the following: 10 + 10
(a) Encoding
(b) Postal Life Insurance
(c) Recruitment
(d) Conference calls 10+10 (*) PHA (Encoding)