BCOLA-138 · December 2024 · English
IGNOU BCOLA-138 December 2024 Previous Year Question Paper
Business Communication
Structured previous year question paper for BCOLA-138, December 2024 session.
Max marks: 100 · Questions: 9
Verified: 29 Jul 2026
BACHELOR OF COMMERCE
(GENERAL)
Term-End Examination
December, 2024
BCOLA-138 : BUSINESS COMMUNICATION
Time : 3 Hours Maximum Marks : 100
Note: Attempt any five questions. All questions
carry equal marks.
Q1.Define Communication. Explain the various types of Business Communication with the help of appropriate illustrations.
Q2.Discuss the various factors influencing the choice of communication channel.
Q3.(a) Discuss basic principles of business letter. 12
(b) Briefly discuss arrangement of business letter.
Q4.Write notes on any two of the following: 10+10
(a) Precis writing
(b) Encoding
(c) Essentials of a good report
Q5.Explain the meaning and importance of the minutes of a meeting. Describe the precautions followed while drafting the minutes.
Q6.(a) Write a letter of complaint to the Editor, PQR Newspaper, Old Delhi complaining the misrepresentation about your company regarding the supply of fresh milk. 10
(b) Messers A, B, C & Co., Jaipur wants to have an agency of the Delhi Boot Factory, Delhi. Draft the necessary letter from Messers A, B, C & Co.
Q7.Describe different steps in the process of communication.
Q8.What do you understand by a business report ?
Q9.Explain the various essentials of a good report. 20 HE War ei