BCOLA-138 · December 2023 · English
IGNOU BCOLA-138 December 2023 Previous Year Question Paper
Business Communication
Structured previous year question paper for BCOLA-138, December 2023 session.
Max marks: 100 · Questions: 8
Verified: 29 Jul 2026
BACHELOR OF COMMERCE
(GENERAL) [ B. COM.
(G)]
Term-End Examination
December, 2023
BCOLA–138 : BUSINESS COMMUNICATION
Time : 3 Hours Maximum Marks : 100
Note : Answer any five questions. All questions
carry equal marks.
Q1.“Communication is the lifeline of a business organization.” Explain its importance with suitable examples. 20 [ 2 ]
Q2.What are the different channels of communication ? What are the s uitable circumstances to use broadcast media communication ?
Q3.Explain the services provided by Indian Post Payments Bank. How is it useful for people living in rural areas ?
Q4.What are the different barriers to communication ? How can interpersonal barriers be removed to ensure effective communication ?
Q5.(a) You are the owner of a Medical Store, New Delhi. Write a letter to M/s. XYZ Chemicals Ltd. complaining about the supply of some sub -standard medicine, which are expired as well. 10
(b) You are the HR Manager of M/s . ABC Co. Write a letter to general manager of your organization to arrange computer workshop for employees, highlighting the importance of computer system in large organizations.
Q6.What is meant by a conference call ? Describe important preparations made for a conference call.
Q7.(a) Discuss briefly different types of visual aids commonly used for business presentations. 10
(b) You are applying for the job of a hotel manager in a multinational hotel situated at Jaipur. Prepare your curriculum vitae to apply for the same. 10 [ 4 ]
Q8.Write short notes on any two of the following : 10+10
(a) Public relations
(b) Market survey
(c) Adjournment of meeting
(d) Research and development 2023 -138 XYZ ABC [ 8 ]