MMPC-019 · June 2026 · English
IGNOU MMPC-019 June 2026 Previous Year Question Paper
TOTAL QUALITY MANAGEMENT
Structured previous year question paper for MMPC-019, June 2026 session.
Max marks: 100 · Questions: 9
Verified: 11 Sept 2026
MASTER OF BUSINESS
ADMINISTRATION
(MBA)
Term-End Examination
June, 2026
MMPC-019 : TOTAL QUALITY
MANAGEMENT
Time : 3 Hours Maximum Marks : 100
Weightage : 70%
Note : Attempt any five questions. All questions
carry equal marks.
Q1.Discuss the impact of TQM on the perception of stakeholders. Explain its e ffect on the owners of firms. [ 2 ]
Q2.Describe the Quality Management Grid. Discuss Crosby’s Fourteen Steps Programme citing suitable examples.
Q3.Examine the beliefs which can help a successful implementation of TQM in the organizations. Support your answer with relevant examples.
Q4.Write short notes on the following :
(a) Quality-Related Benefits
(b) Quality-Related Costs
Q5.Is it possible for the organization s to pursue both generic strategies of Cost Leadership and Differentiation simultaneously while implementing TQM ? Justify giving examples. [ 3 ]
Q6.List and explain the steps involved in the ‘Strategic Planning Process’.
Q7.Describe Acceptance Sampling. Give illustrations to support your answer.
Q8.What do you understand by Re-Engineering ?
Q9.Describe the characteristics of Re - Engineering. [ 4 ] MMPC–019 O;olk; iz'kklu esa LukrdksÙkj l=kar ijh{kk twu] 2026 ,e-,e-ih-lh-&019 % laiw.kZ xq.koÙkk izca/ku le; % 3 ?k.Vs vf/kdre vad % 100 Hkkfjrk % 70% uksV % fdUgha ik¡p ç'uksa ds mÙkj nhft,A lHkh ç'uksa ds vad leku gSaA 1- fgr/kkjdksa dh /kkj.kk ij TQM ds çHkko dh ppkZ dhft,A Qeks± ds ekfydksa ij blds çHkko dks Li"V [ 5 ] MMPC–019 2- xq.koÙkk çca/ku fxzM dk o.kZu dhft,A mi;qä mnkgj.k nsrs gq, ØkW Lch ds pkSng&pj.kh; dk;ZØe dh ppkZ 3- mu ekU;rkvksa dk ijh{k.k dhft, tks laxBuksa esa TQM ds lQy dk;kZUo;u esa lgk;d gks ldrh gS aA vius mÙkj dks çklafxd mnkgj.kksa ls iq"V dhft,A 4- fuEufyf[kr ij laf{kIr fVIif.k;k¡ fyf[k, %
(d) xq.koÙkk&laca/kh ykHk ([k) xq.koÙkk&laca/kh ykxrsa 5- D;k laxBuksa ds fy, TQM dk dk;kZUo;u djrs le; ^ykxr usr`Ro* (Cost Leadership) vkSj ^foHksnhdj.k* (Differentiation) bu nksuksa lkekU; j.kuhfr;ksa dks ,d lkFk viukuk laHko gS \ mnkgj.k nsrs gq, vius mÙkj dk vkSfpR; fl¼ dhft,A 6- ^j.kuhfrd fu;kstu çfØ;k * esa 'kkfey pj.kksa dh lwph cukb, vkSj mudh O;k[;k dhft,A [ 6 ] MMPC–019 7- LohÏfr çfrp;u (Acceptance Sampling) dk o.kZu dhft,A vius mÙkj dks iq"V djus ds fy, mnkgj.k nhft,A 8- vki ^jh&bathfu;fjax* (Re-Engineering) ls D;k le>rs gSa \ jh&bathfu;fjax dh fo'ks"krkvksa dk o.kZu