MMPC-019 · June 2023 · English
IGNOU MMPC-019 June 2023 Previous Year Question Paper
TOTAL QUALITY MANAGEMENT
Structured previous year question paper for MMPC-019, June 2023 session.
Max marks: 100 · Questions: 8
Verified: 11 Sept 2026
MASTER OF BUSINESS
ADMINISTRATION (MBA)
Term-End Examination
June, 2023
MMPC-019 : TOTAL QUALITY MANAGEMENT
Time : 3 Hours Maximum Marks : 100
Weightage : 70%
Note : Attempt any five questions. All questions
carry equal marks.
Q1.How did the concept of quality management evolve ? Discuss the overview of quality management.
Q2.Discuss the Crosby School of Total Quality Management.
Q3.Why is TQM important for organi sations in the present context ? Discuss giving examples.
Q4.What is the role of TQM i n formulating the strategy of any organisation ? Explain.
Q5.Discuss different types of sampling techniques giving examples.
Q6.Explain the role o f leadership in TQM. Give suitable example.
Q7.What is ISO -20000 ? What are the requirements of ISO-20000 ?
Q8.Discuss the fundamental concept of excellence in TQM. MMPC–019 3,930