MMPC-019 · December 2023 · English
IGNOU MMPC-019 December 2023 Previous Year Question Paper
TOTAL QUALITY MANAGEMENT
Structured previous year question paper for MMPC-019, December 2023 session.
Max marks: 100 · Questions: 12
Verified: 11 Sept 2026
MASTER OF BUSINESS
ADMINISTRATION (MBA)
Term-End Examination
December, 2023
MMPC–019 : TOTAL QUALITY MANAGEMENT
Time : 3 Hours Maximum Marks : 100
Note : Attempt any five questions. All questions
carry equal marks.
Q1.What do you understand by standardis ation ?
Q2.Discuss the importance of standardis ation in quality management.
Q3.Discuss the core val ues of Total Quality Management. What is the role of top management in TQM ?
Q4.Discuss different approaches to quality costs.
Q5.What are seven quality improvement tools ?
Q6.Explain each of them.
Q7.What do you understand by Benchmarking ?
Q8.Explain different types of benchmarking approaches.
Q9.Explain the role of motivation in TQM. Give suitable examples.
Q10.What is ISO 9000 ? What are the requirements of ISO 9000 ?
Q11.Discuss the concept of quality system audit.
Q12.Explain different types of audit.