MMPC-019 · December 2024 · English
IGNOU MMPC-019 December 2024 Previous Year Question Paper
TOTAL QUALITY MANAGEMENT
Structured previous year question paper for MMPC-019, December 2024 session.
Max marks: 100 · Questions: 9
Verified: 11 Sept 2026
MASTER OF BUSINESS
ADMINISTRATION/MASTER
OF BUSINESS ADMINISTRATION
IN BANKING AND FINANCE
(MBA/MBF)
Term-End Examination
December, 2024
MMPC–019 : TOTAL QUALITY MANAGEMENT
Time : 3 Hours Maximum Marks : 100
Weightage : 70%
Note : Attempt any five questions. All questions
carry equal marks.
Q1.Describe different types of quality costs. Explain giving examples. [ 2 ]
Q2.‘Quality and business are on and indivisible.’ Do you agree with th is statement ? Justify citing examples.
Q3.What is Quality -centered Strategic Planning ? Discuss how i t is related to quality . Explain.
Q4.What are the different types of benchmarking ?
Q5.Explain them with the help of examples.
Q6.Explain the concept of ‘Re -engineering’. How does it help in maintaining the quality in an organization ? Discuss.
Q7.What do you mean by Management Control and Data Management ? Explain the concept with respect to Quality Management. [ 3 ] MMP C–019
Q8.List and describe the General Occupational Health problems with respect to the Management Systems for safety in organizations.
Q9.How can an Environmental Management System (EMS) be developed based on ISO 14001 QMS ? Explain with the help of relevant example.