MMPC-019 · June 2025 · English
IGNOU MMPC-019 June 2025 Previous Year Question Paper
TOTAL QUALITY MANAGEMENT
Structured previous year question paper for MMPC-019, June 2025 session.
Max marks: 100 · Questions: 8
Verified: 11 Sept 2026
MASTER OF BUSINESS
ADMINISTRATION/MASTER OF
BUSINESS ADMINISTRATION
(BANKING AND FINANCE)
(MBA/MBF)
Term-End Examination
June, 2025
MMPC-019 : TOTAL QUALITY MANAGEMENT
Time : 3 Hours Maximum Marks : 100
Weightage : 70%
Note : Attempt any five questions. All questions
carry equal marks.
[ 2 ] MMPC–019
Q1.Which fundamental ideas underpin Total Quality Management (TQM) ? Explain how TQM is different from conventional methods of quality management.
Q2.How does leadership fit into the TQM implementation process ? Explain with the
Q3.Explain with the help of examples, how an organization will guarantee con tinuous TQM improvement.
Q4.Describe the standard tools and methods which are employed in TQM.
Q5.Does TQM implementation affect the organizational culture ? Justify with the
Q6.What is the role of workers in the TQM implementation process ? Illustrate with the
Q7.What impact does TQM have on customer satisfaction ? Elucidate with the help of suitable examples.
Q8.Write short notes on the following :
(a) Quality audit
(b) Certification