MMPC-019 · December 2025 · English
IGNOU MMPC-019 December 2025 Previous Year Question Paper
TOTAL QUALITY MANAGEMENT
Structured previous year question paper for MMPC-019, December 2025 session.
Max marks: 100 · Questions: 8
Verified: 11 Sept 2026
MASTER OF BUSINESS
ADMINISTRATION/MASTER OF
BUSINESS ADMINISTRATION (BANKING
AND FINANCE) (MBA/MBF)
Term-End Examination
December, 2025
MMPC-019 : TOTAL QUALITY MANAGEMENT
Time : 3 Hours Maximum Marks : 100
Weightage : 70%
Note : Attempt any five questions. All questions
carry equal marks.
[ 2 ] MMPC–019
l. Explain how does TQM address waste
reduction and efficiency improvement.
Q1.Describe the concept of ‘zero defects’ in TQM giving examples.
Q2.Does TQM foster innovation within organizations ? Elucidate with the help of examples.
Q3.How does TQM integrate with other management systems, such as ISO standards ? El ucidate with the help of examples.
Q4.Explain the following :
(a) Implementation values
(b) Brainstorming
Q5.What role does data analysis play in TQM ?
Q6.Illustrate with the help of examples.
Q7.What do you understand by safety management ? Describe the role of safety management in TQM.
Q8.Discuss the role of quality audit in TQM.