MMPC-011 · December 2025 · English
IGNOU MMPC-011 December 2025 Previous Year Question Paper
SOCIAL PROCESSES AND BEHAVIOURAL ISSUES
Structured previous year question paper for MMPC-011, December 2025 session.
Max marks: 100 · Questions: 11
Verified: 11 Sept 2026
MASTER OF BUSINESS
ADMINISTRATION
(MBA)
Term-End Examination
December, 2025
MMPC-011 : SOCIAL PROCESSES AND
BEHAVIOURAL ISSUES
Time : 3 Hours Maximum Marks : 100
Weightage : 70%
Note : Attempt any five questions. All questions
carry equal marks.
Q1.What is Reinforcement ? Explain the role and methods of reinforcement in the process of learning. [ 2 ]
Q2.Explain the concept of social perception.
Q3.Discuss the errors which impact the social perception with the help of examples.
Q4.Describe the process of conflict prevention in organisations. Cite suitable examples.
Q5.Describe the concepts of Burn -out and Rust out syndromes. Explain the process of coping with these syndromes.
Q6.Write short notes on the following :
(a) Optimism in workplace
(b) Spiritual intelligence in organisations
Q7.What do you understand by Negotiation ?
Q8.Explain with example the process of negotiation.
Q9.Describe the characteristics o f an inclusive organisation. Discuss the barriers to inclusion in organisations and strategy to deal with it.
Q10.What are the stages of group development ?
Q11.Discuss the determinants of group productivity, citing examples.