IGNOU MMPC-001 June 2023 Previous Year Question Paper

Q1.Describe any two models of change and discuss the reasons for resistance to change and it s management. 20 [ 2 ]

Q2.Briefly discuss various barriers to effective communication.

Q3.Discuss the factors influencing the choice of structure of an organisation. Briefly discuss the degree of decentralization required in an organization.

Q4.Describe and discuss any two theories of motivation and their relevance in the present day context of organizations.

Q5.Write short notes on any three of the following : 20

(a) PERT and CPM

(b) Characteristics of directing

(c) Impact of information technology on organizing work

(d) Scientific management

(e) Single use plan [ 3 ]

Q6.Read the case given below and answer the questions given at the end : Ms. Renu had graduated with a degree in foreign languages. As the child of a military family, she had visited many parts o f the world and had travelled extensively in E urope. Despite these broade ning experiences, she had never given much thought to a career until her recent divorce. Needing to provide her own income, Ms. Renu began to look for work. After a fairly intense but unsuccessful search for a job related to her foreign language degree, sh e began to evaluate her other skills. She had become a profi cient typist in college and decided to look into secretarial work. Although she still wanted a career utilizing her foreign language skills, she felt that the immediate financial pressures would b e eased in a temporary secretarial position. Within a short period of time, she was hired as a clerk / typist in a typing pool at Life Insurance Company. Six months later, she became the top typist in the pool and was assigned as secretary to Mrs. Khan, Manager of marketing research. She was pleased to get out of the pool and to get a job that had more variety in the tasks to perform. Besides, she also got a nice raise in pay. Everything see med to proceed well for the next nine months. Mrs. Khan was pleased with Renu’s work, and she seemed happy with her work. Renu applied for a few other more professional jobs in other areas during this time. However, each time her application was rejected for lack of related education and/or experience in the area. Over th e next few months, Khan noticed changes in Renu. She did not always dress as neatly as she had in the past, she was occasionally late for work, some of her lunches extended to two hours, and most of her productive work was done in the morning hours. Khan d id not wish to say anything because Renu had been doing an excellent job and her job tasks still were being accomplished on time. However, Renu ’s job behaviour continued to worsen. She began to be absent frequently on Mondays or Fridays. The two - hour l unch periods became standard, and her work performance began to deteriorate. In addition, Khan began to suspect that Renu was drinking heavily, due to her appearance some mornings and behaviour after her two -hour lunches. Khan decided that she must confront Renu with the problem. However, she wanted to find a way to help her without losing a valuable employee. Before she could set up a meeting, Ren u burst through her door after lunch one day and said : “I want to talk to you Mrs. Khan” “That’s fine,” Khan repli ed “Shall we set a convenient time ?” “No ! I want to talk now.” “OK, why don’t you sit down and let’s talk ?” Khan noticed that Renu was slurring her words slightly and she was not too steady. “Mrs. Khan, I need some vacation time.” “I’m sure we can work that out You’ve been with the company for over a year and have two weeks vacation coming.” “No, you don’t understand. I want to start it tomorrow.” “But, Renu, we need to Plan to get a te mporary replacement. We can’t just let your job go for two weeks.” “Why not ? Anyway anyone with an IQ above 50 can do my job. Besides, I need the time off.” “Renu, are you sure you are all right ?” “Yes, I just need some time away from the job.” Khan decided to let Renu have the vacation, which would allow her some time to decide what to do about the situation. Khan thought about the situation the next couple of days. It was possible that Renu was an alcoholic. However, she also seemed to have a negative reaction to her job. May be Renu was bored with her job. She did not have the experience or job skills to move to a different types of job at present. Khan decided to meet with the Personnel Manager and get some help developing her options to deal with Renu’s problem. Questions : 40

(i) What is the problem in your opinion ? Elaborate.

(ii) How would you explain the behavior of Renu and Mrs. Khan ? Did Mrs. Khan handle the situation timely and properly ?

(iii) Assume that you are the Personnel Manager. What are the alternatives available with Mrs. Khan ?

(iv) What do you consider the best alternative ? Why ?