IGNOU MMPC-001 December 2023 Previous Year Question Paper

Q1.“Organisations require effective management but there are several challenges which management has to encounter for effectiveness.” Discuss.

Q2.Briefly discuss the necessity of planning function in an organization. Describe the process and steps involved in planning for an organization.

Q3.What are the different features of controlling ?

Q4.Briefly discuss the essentials of a good control system in an organization with examples.

Q5.Describe and discuss any two theories of motivation and their relevance in the present day context. [ 3 ]

Q6.Write short notes on any three of the following :

(a) Role of culture in organisations

(b) Strategies to overcome resistance

(c) Semantics

(d) Hawthorne studies

(e) External recruitment

Q7.Read the case and answer the questions given at the end : On the eve of retirement of Mr. Sengupta, CEO of Precision Metals, a farewell party was arranged by the sta ff of the company. Many senior m anagers paid tributes to the outstanding role played by, Mr. Sengupta in bringing the company to its present position of advantage. After the party was over, Mr. Sengupta took aside two of his brilliant and favourite managers —Vijay Joshi and Ashok Mitra. He told them confidential ly that though he was retiring from the post of CEO, The Chairman, Farukh Irani, had told him that he would now be inducted on the Board of Directors, and his experience with the company would be invaluable in the future also. He asked the two m anagers to continue meeting him from time -to-time, and to keep him informed about the happenings at Precision Metals. He asked them to provide information about the way, the new designated CEO Mr. Saxena was handling things. Both the managers agreed to comply with the instruction. After about a month, both Joshi and Mitra went to meet Sengupta at his residence. They told Sengupta that soon after he left Precision Metals, things started deteriorating and the internal environment was no more what it used to be during h is days as CEO. While Joshi is a serene person Mitra is more volatile. He is also addicted to liquor. On that day he was in his element and he told Sengupta that CEO Saxena had started inducting employees from his clan irrespective of their merit. He did n ot consult Mitra in the matter of recruitment in spite of his being a manager HR Joshi remained quiet on any controversial issues and did not say anything derogatory against CEO Saxena. A couple of days after this incident, CEO Saxena summoned the two mana gers into his chamber and interrogated them regarding their visit to Sengupta. He shouted at them and warned them that they should better focus on their work in the company instead of acting as spies to higher -ups. He denounced them for telling Sengupta th at he was a good -for-nothing and incompetent CEO. Both Mitra and Joshi apologized to the CEO, and said that they would not repeat such things in future. But they remarked that his information was a highly distorted version of what they told Sengupta. Upon this, Saxena said that his information was authentic because this is what Mrs. Sengupta told Mrs. Saxena during their meeting at a kitty party. He told that he believed more in his life partner than just two junior colleagues like them. After this inciden t, Saxena was quite hostile to Mitra and somewhat less hostile to Joshi, because sometime later Joshi spoke to Saxena and confessed that while he remained quiet Mitra had actually blamed Saxena during the episode. Now, both Mitra and Joshi started looking for jobs outside. Being highly merited they were able to secure better jobs outside and soon resigned. From Precision Metals Saxena accepted the resignation of Mitra readily, but persuaded Joshi to remain with them looking to his sober temperament and high value to the company. Joshi agreed to stay on, but demanded higher salary which was agreed upon by Saxena. Questions :

(a) Identify the core issues in the case.

(b) If you were the manager, suggest the measures to resolve the issues.