MMPB-003 · December 2024 · English
IGNOU MMPB-003 December 2024 Previous Year Question Paper
INFORMATION TECHNOLOGY AND DIGITAL BANKING
Structured previous year question paper for MMPB-003, December 2024 session.
Max marks: 100 · Questions: 10
Verified: 11 Sept 2026
MASTER OF BUSINESS
ADMINISTRATION (BANKING AND
FINANCE) (MBF)
Term-End Examination
December, 2024
MMPB–003 : INFORMATION TECHNOLOGY AND
DIGITAL BANKING
Time : 3 Hours Maximum Marks : 100
Note :
(i) Attempt any five questions.
(ii) All questions carry equal marks.
Q1.What are the ‘Alternate Delivery Channels’ used to provide financial services to Bank’s customers ? Give details of two channels.
Q2.Briefly explain the concept of Software.
Q3.Describe the different types of system softwares used by the banks. 20 [ 2 ]
Q4.What are Core Banking Solutions ? What are the major achievements which banks have made with this solution ? What is its future and what are its shortcomings ?
Q5.What are the threats banks face in Cyber Security ? Discuss the mitigation measures being implemented to mitigate cyber security risk.
Q6.What is Customer Relationship Management (CRM) ? Discuss technologies available for effective Customer Relationship Management used by banks.
Q7.Explain the concept of Management Information System (MIS). How does an efficient Management Information System enable management to formulate effective strategies and decision-making for banks ?
Q8.What is payment and settlement system ?
Q9.Describe Real Time Gross Settlement (RTGS) system.
Q10.Write short notes on any four of the following : 4×5=20
(a) Unified Payment Interface (UPI)
(b) AI and ML
(c) Banking Ombudsman Scheme
(d) Micro ATM
(e) Direct Benefit Transfer