BEGS-186 · June 2025 · English

IGNOU BEGS-186 June 2025 Previous Year Question Paper

BUSINESS COMMUNICATION

Structured previous year question paper for BEGS-186, June 2025 session.

Max marks: 100 · Questions: 5

Verified: 10 Aug 2026

BACHELOR OF ARTS

(GENERAL) (BAG)

Term-End Examination

June, 2025

BEGS-186 : BUSINESS COMMUNICATION

Time : 3 Hours Maximum Marks : 100

Note : Answer all questions.

Q1.Read the following passage carefully and answer the questions given below it : In recent years, Artificial Intelligence (AI) has transcended its traditional applications and has begun to be harnessed for social [ 2 ] BEGS–186 good. AI with a social purpose refers to the utilization of artificial intelligence technologies to address and solve pressi ng social issues faced by communities around the world. This approach involves leveraging AI algorithms, machine learning, and data analytics to develop innovative solutions that can positively impact society in various domains such as healthcare, educatio n, environmental conservation, poverty alleviation, and disaster management. One significant example of A I with a social purpose is in the field of healthcare. AI - powered diagnostic tools and predictive analytics algorithms are being developed to assist he althcare professionals in early [ 3 ] BEGS–186 disease detection, personalized treatment planning, and medical research. These A I systems can analyze vast amounts of patient data to identify patterns and trends, leading to improved diagnosis accuracy and treatment outcomes. Similarly, in education, AI is revolutionizing the learning experience by providing personalized learning pathways, adaptive tutoring systems, and educational content recommendations tailored to individual student needs and learning styles. A I- powered educational platforms can track student progress, identify areas of weakness, and provide targe tted interventions to enhance learning outcomes. [ 4 ] BEGS–186 Furthermore, AI technologies are being used to address environmental challenges such as climate change and biodi versity loss. Remote sensing techniques powered by AI enable the monitoring and analysis of environmental data to track deforestation, assess air and water quality, and predict natural disasters. AI algorithms can also optimize resource allocation and ener gy efficiency to mitigate the adverse effects of human activities on the environment. AI with a social purpose embodies the application of artificial intelligence technologies to tackle societal challenges [ 5 ] BEGS–186 and improve the well -being of communities worldwide. By harnessing the power of AI for social good, we can create a more equitable, sustainable, and inclusive future for all.

(a) What is meant by AI with a social purpose ? 2

(b) Give an example of how AI is being used in healthcare. 2

(c) How does AI con tribute to personalized learning in education ? 2

(d) Discuss the role of AI in addressing environmental challenges. 2

(e) What are the potential benefits of leveraging AI for social good ? 2 [ 6 ] BEGS–186

(f) Pick out words from the passage which mean the same as the following : 6

(i) Artificial Intelligence : Machine Intelligence

(ii) Healthcare : Medical Care

(iii) Environmental Conservation : Ecological Preservation

(iv) Social Purpose : Selfish Intent

(v) Healthcare : Disease Negligence

(vi) Environmental Challenge s : Ecological Harmony

(g) What do you learn from the above passage ? Elaborate your views on it. 4 [ 7 ]

Q2.Write short notes on any two of the following giving examples of each : 2×10=20

(i) Significance of non -verbal communication

(ii) Effective telephone skills

(iii) Role and importance of feedback

(iv) Contrasts between formal and in formal communication styles

Q3.(a) Complete the following blank spaces with the correct tense of the verbs given in brackets : 15 Upon the meadow green and wide, Where the gentle breeze (whisper) a lullaby, [ 8 ] BEGS–186 Two lovers (sit) hand in hand, their hearts (beat) as one, As the sun (paint) the sky in shades of pink and gold. The flowers (bloom) in vibrant hues, their fragrance (fill) the air, Their laughter (ring) out like music, their smiles (light) up the day, They (watch) the clouds drift by, their dreams (take) flight, In this moment, time (stand) still, their love (know) no bounds. [ 9 ] BEGS–186 With each passing moment, their bond (grow) stronger, Their whispers (carry) secrets, their promises (bind) tight.

(b) Complete the following sentences with comparative or superlative form of adjective in brackets : 5

(i) Choose the (heavy) object from the following options : a brick, a feather, or a rock.

(ii) Which athlete is (fast) in the marathon race ?

(iii) Among all the seasons, winter is [ 10 ] BEGS–186

(iv) Identify the (tall) building in the city skyline.

(v) Who is the (intelligent) student in the class ?

Q4.You have been selected for the Indian Chess Team. Write a note to your friend about this achievement in about 250 words : 20  Describe your discipline and ways of preparation.  Outline your career goals.  Talk about your larger social vision.

Q5.Write a dialogue between two college friends discussing the importance of utility and pitfalls of social media.